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How Amazon exploits its drivers to subsidise your deliveries

White Van Man


During the first lockdown winter of the COVID-19 pandemic, ‘White Van Man’ worked for six months as a self-employed Amazon Delivery Associate (DA) in the north of England. In this amusing memoir, he reveals what it was like to be alone in his van for hours each day in all weathers, ensuring that Amazon’s sheltering customers got their orders on time. His adventures on the road included being stuck in snowdrifts, handing over age-restricted items to ungrateful parents and coping with snobby homeowners, while trying not to get lost, bitten by dogs or damage his van. He also analyses Amazon’s exploitative system of contracting self-employed drivers through multiple Delivery Service Partners. Finally, he identifies how, with some simple adjustments, Amazon could fulfil its corporate mission statement whilst taking responsibility for the welfare of the people who actually make its ‘last mile deliveries’. If you’ve ever ordered a package from Amazon, then this book highlights the effort that goes into making those deliveries. It identifies the risks that DAs take on your behalf, which results in them directly subsidising the cost of every Amazon order. Society clearly wants this convenience, so we must ensure that these jobs are sustainable and those who do this valuable work are treated fairly.


SNB Publishing Ltd



Publication Date:



Paperback; 210 x 140mm




Some black and white photographs

SKU: 7473 Categories: , , ,

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